Thank you for your support of this event.  Please find the event summaries below.

Outsourcia Powerpoint Presentation: Click Here

IAOP Powerpoint Presentation: Click Here

On May 13, the International Association of Outsourcing Professionals (IAOP), Outsourcia, XCeed, and the AmCham organized a joint event addressing the current state and future of outsourcing in the MENA region. Guest speaker Youssef Chraibi presented an overview of the market and outlined potential sectors for growth in the years to come. Overall, Morocco presents the strongest outsourcing profile across the region.

Morocco handles almost 50% of all French outsourcing contracts. Tunisia is the closest concurrent, but is limited due to its employee base, linguistic concerns, and technical skills. Morocco employs 27 000 workers in the field of outsourcing, compared to 10 000 in Tunisia. Moroccan outsourcing centers are aiming to create 100 000 new employees by 2015.

A fairly recent development, outsourcing has evolved into a major industry in under 10 years. Initially focusing on call centers providing client support, more than 50% of all current client-management projects are outsourced. Recently, outsourcing has developed two new main services, Business Process Outsourcing (BPO), and Information Technology Outsourcing (ITO). ITO provides technical assistance and IT skills to companies and individuals, whereas BPO is a more overarching endeavour in which entire company operations are managed and maintained by an outsourcing center. Ultimately, BPO holds the most potential for companies, but due to its complexity, its success depends on a well-developed market. The company and the outsourcing center need to build trust and continuity via a full commitment on the part of the company, and a large ability and stability of the outsourcing center.

The IAOP helps guide the development of outsourcing by establishing professional norms and serving as a resource for companies both using and supplying outsourcing services. Outsourcia, a french company with outsourcing centers in Casablanca, provides call center, ITO, and BPO services.

As outsourcing becomes increasingly prevalent across economic sectors, business leaders look towards solutions that will make this industry as viable, efficient, and successful as possible.  The IAOP event evaluated the current state of outsourcing in North Africa, and presented future trends in the field.

The event was held during the SICCAM fair.